Returns & Exchanges
At Cognative, we want to ensure you are completely satisfied with your high-performance gear, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We strive to make the process as seamless as your ride so you can get back on the trail with the right fit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your gear.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Refund or Credit
After our warehouse team inspects the returned items, we will process your refund to the original payment method or issue your exchange credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing